| |
Community Association |
| |
Introduction - Virtual Condominium Association Management (VCAM) is a complete Virtual Management Console that gives you a single snapshot view of your condominium association. VCAM offers a managed online system that helps condominium associations save costs, reduce complexity, increase transparency and promptness of service, build community mindshare and maintain and track all financial records
Designed to adress the needs of small to large sized condominiums through end-to-end outsourced online management, VCAM offers a highly secure solution. Hosted on a secure site, VCAM is inaccessible by search engines and unauthorized. |
 |
| |
|
| |
Security - VCAM offers a highly secure solution. Hosted on a secure site, VCAM is inaccessible by search engines and unauthorized visitors.
|
| |
VCAM security features |
| |
- Mirrored in a secure server in a separate electric grid
- 128-bit SSL encryption
- Confidentiality agreements signed
- Non-disclosure agreements with every employee
- Your data is never printed out
- Data center is physically restricted to authorized staff only
- VeriSign security protects online interactions
|
| |
|
| |
No long term commitments |
| |
VCAM earns its keep everyday. If you are not 100%
satisfied just turn us off. Your data is completely backed
up at your site every night. Just wake up and go forward on
your own with no interruption |
| |
|
| |
Litigation stopper & access tracker |
| |
Eliminate that persistent litigation threat to your association
by tracking all association members and management that
access the VCAM portal. Every visit is time stamped and
page views recorded and archived. If litigations do arise,
VCAM provides concrete evidence of who accessed the data.
Through VCAM, information is available in an easily
accessible format, which owners will find convenient and
useful. With a high level of transparency and accountability
offered by the system, thethreat of litigations is greatly
reduced. |
 |
| |
VCAM eliminates the following most common
disputes between associations and unit owners:
- Failure to give proper notice of meetings and
other actions
- Guest & occupancy restrictions
- Pet restrictions
- Parking & unauthorized vehicles
- Lease and rental restrictions
- Approval prior to sale
- Failure to hold proper elections
|
| |
|
| |
VCAM support |
| |
- Easy to use issue resolution matrix
- Support available 24/7
- Service Level Agreement
- Guaranteed issue resolution
- Continuous monitoring by webmasters
|
| |
|
| |
Management Features - Only available to board of directors and
management employees |
| |
|
| |
Management by exception dash board |
| |
No need to look at every detail to be sure that your
association is on track. A dash board will show all critical
areas that need attention. Simply define the rules and
VCAM will show areas in need of your attention in Red
or Yellow depending on the seriousness of the problem.
All areas running smoothly are reflected in green.
Example:
If you want to be alerted to all
maintenance issues not resolved in
two days and five days: No need to
review the entire open maintenance
tickler, if your dash board shows the
maintenance area displayed in green,
all items in the maintenance tickler are
under the problem threshold |
| |
|
| |
Immediate notification capability |
| |
Whenever the need arises, from an emergency utility shut
down to just getting out your annual resident package or
normal information dissemination, VCAM has you covered. |
| |
|
| |
Notification features |
| |
Immediate e-mail and phone notification of an emergency
situation. Snail mail package preparation and delivery. |
| |
|
| |
Financials |
| |
What if you could manage your
financials without the associated
complexity and resource crunch?
VCAM provides a complete
outsourced association financial
solution. Your association books
and records are always up to date
and accessible from any place,
anytime.
Salient Features:
- Provides every report you need in real time
- Today's work posted and ready by 8:00 AM on
the following day
- Adherence to “Best Practices” Standards
- Electronic banking
- Electronic invoicing and bank account debiting
- Electronic payables
- Paperless environment
- Tremendous cost savings
- Variable cost pricing - pay per use
- No need for staffing
- No need for purchasing IT - latest technology
deployed
|
| |
|
| |
Maintenance manager |
| |
VCAM provides an easy to use online Maintenance Module
that allows management to immediately log a problem with
an external vendor in charge of maintenance. VCAM offers
complete transparency, recording key details like the date of
submission, date of resolution, management feedback,
performance ratings of supervisors and maintenance staff,
etc.
|
 |
| |
Salient Features:
- Approved vendors listed and sorted by category
- Current vendor contact information at your finger tips
- Current performance ratings displayed
- Firm association WO issued for work to be done
- Instant vendor notification of work order by e-mail
- Open item tickler
- Rate and comment on vendor performance on job
completion
- Approved vendor sales collateral available online for
review
|
| |
|
| |
Transcription |
| |
Eliminate the thankless job of the recording secretary. All
board, association, and committee meetings can be taped,
transcribed, and posted for all to see in a matter of days
through VCAM |
| |
|
| |
On-line board meeting |
| |
Set up online board meetings through
an easy to use module, which allows
board members to participate remotely.
Meetings are taped and transcribed
for review at a later date. |
| |
|
| |
Association contract management & tracker |
| |
Ever had a contract renewed
without your knowledge or
had a maintenance contract
expire and paid a hefty
charge to get the repair
done?
Salient Features:
- Digital storage of contracts
- Notification of contract expiration
- Quick search feature
- Reporting capability
- Meet needs of all shareholders
|
| |
|
| |
Community Features - A secure website available for the general resident
Population |
| |
|
| |
Resident roster |
| |
VCAM allows you to maintain a comprehensive listing of
condominium residents. This listing allows managers and
residents to get a single screen view of the community.
The Resident Roster index is searchable.
Salient Features:
- Owner information
- All other occupants names
- Contact information
- Parking assignments
- Pertinent renter information
- Number of association shares owned
- Appraised value
- Assessed value
- Current year taxes
- Date last sold
- Selling Price
- Plus any other information relevant to your association
|
| |
|
| |
Financials |
| |
VCAM provides comprehensive financial
information that residents can access at
the click of a button.
VCAM records:
- Interim Association Financials
- Recently Published Financials
|
| |
|
| |
Maintenance manager |
| |
VCAM provides an easy to use online Maintenance
Module that allows condominium residents to
immediately log a problem with the supervisor or an
external vendor in charge of maintenance. VCAM
offers complete transparency, recording key details
like the date of submission, date of resolution,
resident feedback, performance ratings of
supervisors and maintenance staff, etc. When
problems arise, residents can simply select their
problem type, preferred vendor and enter a brief
description and an email work order is dispatched
immediately. This service is available 24/7. |
 |
| |
Salient Features:
- All open problems are tracked to completion by
management
- Management is alerted to the arrival of repair
personnel
- Open item tickler
- Upon completion of repair, residents can grade the
performance and
add their comments for others to
benefit from
- Vendor grade rating is always displayed
|
| |
|
| |
Calendar |
| |
VCAM provides a comprehensive
calendar that records all activities on a
daily basis. This calendar can be
automatically transferred to Outlook.
A dedicated
e-mail address facilitates
immediate postings of:
- Social Events
- Scheduled maintenance shut downs
- Board, Association, & Committee meetings
- Events in the area of interest to community
- Due date for condo fees
- Date late charges start
|
| |
|
| |
Newsletter |
| |
Newsletters are a great way to build a community and keep
residents informed on the latest. VCAM provides end-to-end
newsletter management, including design, documentation,
mailing and tracking services.
VCAM provides a complete outsourced
solution for newsletters in both
e-mail and snail mail formats. |
| |
|
| |
Discussion forums |
| |
Forums are a great way to build a community and
increase cohesiveness. By using VCAM's open
communication platform, you can do everything
from starting discussion topics to online polls. This
is the perfect strategy to reach out to your residents
and build a transparent communication medium
where everyone is invited to express their thoughts
freely.
Features:
- Agenda items for board, association, and
committee meetings
- Approved projects
- Proposed projects
- Restaurants and reviews
- Questions for the board
- Problem discussions
|
 |
| |
|
| |
Event planner |
| |
Plan exciting community events for residents through
VCAM's online event planner. |
| |
|
| |
Vendor service directory |
| |
VCAM makes the lives of both
new and old residents easier by
providing a comprehensive online
database of service providers in the
area. This listing includes everything
that residents would need on a
daily basis.
Preview:
- Dry cleaner
- Bakery
- Fish store
- Meat market, etc.
|
| |
|
| |
Emergency numbers |
| |
VCAM also provides comprehensive information on critical
information that residents may need:
Also features:
- Walk in medical clinics
- Dentists on call for emergencies
- Chiropractors
- Hours of operation
|
| |
|
| |
Breaking news |
| |
An easy to update module allows you to post any
critical information on the homepage under a
breaking news section. Important information like
pending condo legislations can be displayed through
this section. |
| |
|
| |
Association Library |
| |
VCAM maintains a complete archive of:
- House rules
- Board meeting minutes
- Association meeting minutes
- Committee meeting minutes
- By-laws
- Recently published articles of interest to
association
|
| |
|
| |
Rental-use, sale and storage control |
| |
Comprehensive set of rules and associated
paperwork that residents can find in an easy to read
format and on-line forms to fill out and submit to
management.
- Rules to rent
- Rules to sell
- Storage notification
|
| |
|
| |
Meet the neighbors |
| |
Making condominium
residents familiar with
one another is a great
way to build a
community. An introduction
page on the VCAM portal
gives new residents the
freedom to introduce
themselves to the whole
community by simply uploading their profile through
an easy to use front end tool.
The profiles section also allows existing residents to
upload their information (interests, pictures and
more), so that they can connect with their neighbors
instantly. This is the perfect strategy to introduce
healthy communication into your resident community.
The section will be updated with new resident profiles
on a regular basis to get residents acquainted with
their community rapidly. |
| |
|
| |
Optional Services - Add on services that each owner can purchase separately |
| |
|
| |
Personal financial assistant |
| |
Tired of paying your bills and reconciling your bank account?
Outsource it to VCAM.
Salient Features:
- All bills are automatically posted to
your personal accounting system
- All deposits posted daily
- Cash reconciled daily
- Simply approve your bills, enter your
password and send your bills to
the bank for payment.
- Know where you stand and where all your cash has
gone 24/7 from anywhere
- Everything up to date by 8 AM every morning
|
| |
|
| |
Virtual personal assistant |
| |
VCAM provides a virtual secretary that is at your beck and
call. Your virtual secretary will clean up your Outlook data
base, research a topic for a talk you are going to make to
the garden club, with PowerPoint slides if you wish, or
compile sport statistics to wow your friends with.
Salient Features:
- Assign projects by 4 PM, have them back by 8 AM.
- Purchase in blocks of 20 hours
- Use when needed, never expire
|
| |
|
| |
Secure post office |
| |
Tired of managing your mail? Have your mail
digitized and up on your secured data site every
day. VCAM provides a secure PO that
consolidates snail mail, fax, voice, Skype and IM in
one searchable location. |
| |
|
| |
Secured data housing |
| |
- Instead of lugging around your laptop, host your
data on a secure server
-
Never worry about back up again
- Available 24/7 any place anywhere from any
computer
- Just save to your virtual secure data room
instead of your C drive
|
| |
|
| |
Data conversion services |
| |
For residents that would like to organize family
records and photo albums, VCAM offers fast and
secure digitization and indexing services. |
| |
|
| |
Printing material designed and ghost written |
| |
Exciting party invitations, a new look for your
stationary, a press release for the club, speeches,
articles, etc. Let VCAM give you that professional
touch. All your needs accomplished in a few short
days. |
| |
|
| |
|
